1. About Norwest Logistic Management
Norwest Logistic Management helps Australian businesses compare courier options, reduce delivery costs, and find suitable shipping solutions for parcels, pallets, bulk freight, eCommerce orders, interstate deliveries, and business logistics needs.
We work to connect customers with courier and logistics options that may include local, national, and third-party delivery providers.
2. Use of Our Website
You agree to use this website only for lawful purposes. You must not use this website to:
- Submit false or misleading information.
- Attempt to access secure areas of the website without permission.
- Copy, reproduce, or misuse any content, branding, or materials from the website.
- Interfere with the website’s performance, security, or functionality.
We may restrict access to our website or services if we believe there has been misuse.
3. Quote Requests and Service Enquiries
When you submit a quote request, you agree to provide accurate and complete information, including pickup details, delivery details, parcel or freight size, weight, business information, and contact details.
Any quote provided may depend on the accuracy of the information you submit. If the shipment details change, the final price, courier availability, or delivery timeframe may also change.
Submitting a quote request does not guarantee service availability, courier acceptance, or a fixed delivery price until confirmed.
4. Courier Services and Third-Party Providers
Norwest Logistic Management may compare, recommend, or arrange services through third-party courier and logistics providers.
While we aim to help customers find reliable and affordable courier options, delivery services may be subject to the terms, limitations, and operational conditions of the relevant courier provider.
This may include conditions related to:
- Delivery timeframes.
- Parcel size and weight limits.
- Restricted or prohibited items.
- Insurance or liability limits.
- Failed delivery attempts.
- Delays caused by weather, traffic, customs, incorrect addresses, or events outside our control.
5. Pricing and Payment
Pricing may vary depending on shipment type, courier provider, location, service level, parcel weight, parcel dimensions, urgency, and additional service requirements.
All prices should be confirmed before booking. Additional fees may apply for incorrect shipment details, re-delivery, waiting time, address changes, oversized freight, special handling, or failed pickup attempts.
Where payment is required, payment must be made according to the agreed terms before or after service completion, depending on the arrangement.
6. Delivery Timeframes
Any delivery timeframe provided is an estimate unless specifically confirmed in writing as guaranteed.
Norwest Logistic Management and its courier partners are not responsible for delays caused by circumstances outside reasonable control, including but not limited to traffic, weather conditions, road closures, system outages, incorrect shipment details, peak season demand, carrier delays, or customer unavailability.
7. Customer Responsibilities
You are responsible for ensuring that:
- All shipment details are accurate.
- Items are packed securely and safely.
- The shipment does not contain prohibited, dangerous, illegal, or restricted goods.
- The pickup and delivery locations are accessible.
- Someone is available where required for pickup or delivery.
- Any special delivery instructions are provided before booking.
Failure to provide correct information may result in extra charges, delays, cancellation, or unsuccessful delivery.
8. Prohibited and Restricted Items
Certain items may not be accepted for courier or freight delivery. These may include dangerous goods, illegal substances, perishable goods, fragile items without suitable packaging, high-value goods, liquids, weapons, cash, live animals, or items restricted by the selected courier provider.
Customers must confirm whether their goods are suitable for transport before booking.
9. Loss, Damage, and Claims
While reasonable care is taken when arranging courier services, loss or damage claims may be subject to the terms and conditions of the courier provider handling the shipment.
Norwest Logistic Management is not liable for loss, damage, or delay caused by incorrect customer information, poor packaging, restricted goods, third-party courier handling, or events outside our reasonable control.
Customers should request information about insurance or coverage options before booking if shipment protection is required.
10. Cancellations and Changes
Cancellation or change requests should be made as early as possible. Fees may apply if a courier has already been assigned, dispatched, or attempted pickup.
Any changes to pickup address, delivery address, shipment size, weight, or delivery urgency may affect pricing and service availability.
11. Website Content
The content on this website is provided for general information only. While we aim to keep information accurate and updated, we do not guarantee that all website content, prices, courier availability, or service descriptions will always be complete, current, or error-free.
We may update, remove, or change website content at any time.
12. Limitation of Liability
To the maximum extent permitted by law, Norwest Logistic Management is not liable for indirect loss, loss of business, loss of profit, delivery delays, third-party courier issues, or damages resulting from the use of this website or services.
Nothing in these Terms & Conditions is intended to exclude rights that cannot be excluded under applicable Australian law.
13. Intellectual Property
All website content, including text, graphics, layout, icons, branding, and design elements, belongs to Norwest Logistic Management or its content providers unless otherwise stated.
You may not copy, reproduce, distribute, or reuse any website content without written permission.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised “13th May 2026” date.
Continued use of our website or services after changes are published means you accept the updated terms.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Norwest Logistic Management
Email: [email protected]
Phone: 02 9060 5800
Address: 49th Floor, 8 Parramatta Square, Parramatta NSW 2150