Frequently Asked Questions

We provide a complete freight and courier solution, including domestic and international shipping, express and road services, and tailored logistics solutions for businesses of all sizes.

We work with multiple major carriers and leverage our volume to secure discounted rates, allowing our customers to access better pricing than standard retail rates.

We partner with well-known carriers such as FedEx, TNT, CouriersPlease, Allied Express & more to provide a wide range of reliable delivery options.

Yes, we offer both same-day and express delivery options depending on your location and urgency requirements.

Yes, we offer integration options with platforms such as Shopify and other systems, allowing you to generate live shipping rates and automate bookings.

You can easily book shipments through our online portal, where you can enter shipment details, compare rates, and schedule pickups in just a few clicks.

Yes, all shipments come with tracking so you can monitor delivery progress in real time.

We can ship a wide range of items, including cartons, pallets, and general freight. Certain restricted or hazardous items may require special approval.

You can use our services for one-off shipments, but creating an account allows you to access better rates, streamlined bookings, and additional features only available for Australian businesses.

We focus on providing more than just competitive rates—our customers benefit from personalised support, flexible solutions, and a simple, easy-to-use platform designed to make shipping hassle-free.

No. NLM has no lock-in contracts. Submit the relevant intake form and NLM will contact you about the next setup steps.

NLM works with FedEx, TNT, Allied Express and CouriersPlease. Access depends on the setup path completed with NLM.

Ship-now-pay-later terms are available only to approved credit-account customers. Standard customers follow a secure card setup path before shipping access.

Yes. NLM can help arrange pickup through available carrier services based on your shipment details and location.

Yes. NLM can support online store shipping workflows so your orders and freight can be easier to manage from one place.

Our support team can help follow up with the carrier, check delivery issues, and support you when something needs attention.

We're a freight broker. Your business gets one account with bulk-negotiated rates across four major carriers, a single platform to quote, book and track, and a local team that handles any carrier issues for you.

We're a broker — not a carrier. That means we work for you, not the carrier. We negotiate rates across multiple carriers so you get choice, better pricing, and someone in your corner when things go wrong.

We combine the shipping volume of all our customers to negotiate bulk rates with carriers. That means even small businesses get access to pricing normally reserved for high-volume shippers.

Nothing upfront. There are no setup fees, no monthly fees, and no lock-in contracts. You only pay for the shipments you book, at rates that are typically lower than going direct.

No. You can keep your existing carrier relationships and use NLM alongside them. Many of our customers start by comparing rates and gradually shift more volume as they see the savings.

The website intake form does not activate shipping access. NLM will contact Standard customers about setup and card requirements, and Tailored enquiries are reviewed before any full Business Application is sent.

Choose Standard rates if you want to start with NLM's standard business-rate setup path. Choose Tailored rates if you want NLM to review your shipping requirements for custom pricing before any full Business Application is sent.

The initial registration or enquiry is free. Standard customers will need secure card setup before shipping access is activated in a later phase.

Yes. Phase 01 account intake requires an ABN so NLM can review the business details correctly.

Standard registrations can be submitted from low volumes. Tailored pricing depends on NLM reviewing your shipping profile and requirements.

Absolutely. You can keep your existing carrier relationships and use NLM alongside them. Many of our customers start by comparing rates and gradually shift more volume as they see the savings.

Submitting the website form does not activate an account or create login details. NLM will contact Standard customers about setup steps and review Tailored enquiries before any full Business Application is sent.

The cheapest domestic courier option depends on your parcel’s size, weight, and the distance it needs to travel. NLM compares live rates from all major Australian carriers in real time so you can instantly see the most affordable option for your specific delivery. There are no hidden fees – the price you see when you book is exactly what you pay.

Delivery speed depends on the service you choose and the distance involved. Same-day delivery is available in most major Australian metro areas. Next-day delivery covers most capital cities and many regional areas. Standard domestic delivery typically takes 2 to 5 business days. When you compare quotes on our platform, estimated delivery times are clearly shown for every carrier option.

Yes. Door-to-door pickup from your home or office is included with most domestic courier bookings through NLM. Simply book online, print your shipping label, and have your parcel ready. A courier will come to your nominated address to collect it – no depot visits required.

Yes. NLM’s domestic courier services cover all of Australia, including regional towns and remote areas. Transit times to regional and remote locations may be slightly longer than metro deliveries, and this is clearly shown when you compare carrier options at the time of booking.

Absolutely. Opening a free NLM business account gives your business access to volume-based pricing on all domestic shipments. The more you ship, the better your rates. There are no lock-in contracts and no minimum volume requirements – just consistently better pricing and a dedicated support team on every order.

Yes. Every domestic courier booking through NLM includes real-time tracking at no extra charge. Once your parcel is collected, you will receive a tracking number and can monitor your delivery at any time – right up to the moment it arrives at the destination.

The fastest way to find the cheapest parcel delivery is to use NLM’s comparison platform. Enter your parcel details and destination, and we instantly show you every available carrier option ranked by price. Because we have negotiated bulk rates with all major carriers, the prices you see on our platform are typically lower than what you would get booking directly.

Yes, absolutely. NLM handles parcel deliveries of all sizes – from small satchels to large, heavy items that exceed standard parcel limits. For very oversized or heavy shipments, our platform will recommend the most suitable freight or pallet shipping option. You can also contact our team directly for advice on the best solution for your specific item.

Yes. NLM’s express courier options include same-day delivery in major Australian metro areas and next-day delivery to most capital cities and regional centres. When you compare quotes on our platform, all available delivery speeds – including same-day and next-day options – are clearly shown with estimated delivery times.

Yes. Door-to-door pickup from your home or business is included with most courier and parcel delivery bookings through NLM. After booking online and printing your label, simply have your parcel ready and a courier will come to collect it at your chosen time. No depot visits, no wasted trips.

Every courier and parcel delivery booked through NLM includes real-time tracking at no extra cost. You will receive a tracking number as soon as your booking is confirmed, and you can monitor your parcel’s journey from the moment it is collected right through to delivery. Tracking updates are available online 24 hours a day.

Yes. NLM’s platform is available online 24 hours a day, 7 days a week. You can compare carriers, get a quote, and confirm your parcel delivery booking at any time that suits you – whether that is early in the morning, late at night, or on a weekend.

Booking a courier pickup from home through NLM is simple. Visit nlm.net.au, enter your parcel details and home address, compare available carriers and pickup windows, and confirm your booking online. You will receive an instant confirmation with your tracking number and a printable shipping label. The whole process takes under two minutes.

Free door-to-door pickup is included with most domestic and international courier bookings made through NLM. Some carriers may charge a small collection fee for pickups in remote areas or outside standard business hours. Any applicable fees are always displayed clearly before you confirm your booking, so there are never any surprise charges.

Yes. Same-day courier pickup is available in most major Australian metropolitan areas when your booking is made before the carrier's daily cutoff time. Cutoff times vary by carrier and are clearly displayed when you compare options on our platform. For next-day collection, most postcodes across Australia are covered regardless of location.

Yes. NLM's international courier pickup from home service means your overseas parcel is collected from your nominated address and handed directly to your chosen global carrier. You do not need to visit an international carrier depot. Simply book online, print your label, and prepare your parcel – we take care of everything from there.

If you need to change or cancel a scheduled courier pickup, contact our support team as soon as possible at [email protected] or call us on 02 9060 5800. Our team is available 7 days a week and will work with the carrier on your behalf to rearrange the collection at a time that suits you.

Yes. NLM business account holders can schedule recurring pickups, manage multiple daily collections, and oversee all outbound dispatch from a single platform. Opening a free NLM business account gives you the tools to streamline your pickup process and access better rates the more you ship. Visit nlm.net.au/open-account to get started.

Visit nlm.net.au, enter your parcel details and delivery addresses, and use the express filter to see same-day courier options available in your area. Select your preferred carrier and confirm your booking online. The entire process takes under two minutes and you will receive an instant confirmation with your tracking details.

Cutoff times vary depending on the carrier and your location. Most same-day courier services require bookings to be made before 10am to 11am for collection on the same day. When you compare quotes on our platform, the cutoff time for each carrier option is clearly displayed so you always know what is available before you book.

Next-day express delivery is available to many regional areas across Australia. Same-day delivery is generally limited to major metropolitan areas. When you get a quote on our platform, all available delivery speeds for your specific origin and destination are shown clearly – including estimated delivery times for regional locations.

Yes. Door-to-door pickup from your home or business address is included with all express courier bookings through NLM. Simply book online, print your label, and have your parcel ready. A courier will come to you – there is no need to visit a depot or drop-off point.

Yes. Real-time tracking is included with every express delivery booked through NLM at no extra charge. Once your parcel is collected, you will receive a tracking link and can monitor your delivery right up to the moment it arrives at its destination.

Yes. NLM business account holders access exclusive volume-discounted express delivery rates across all available carriers. The more express deliveries you make through NLM, the better your pricing. Open a free business account – no contracts and no minimum volumes required.

The cheapest option depends on your parcel’s size, weight, and destination. NLM compares all available international carrier rates in real time so you can instantly see the most affordable option for your specific shipment. There are no hidden fees – the price you see is the price you pay.

Delivery times depend on the destination country and the service you choose. Our express international services typically deliver within 2 to 5 business days to major cities. Economy options generally take 7 to 14 business days. When you get a quote on our platform, estimated delivery times are clearly shown for every carrier option.

Yes, absolutely. Every international shipment booked through NLM comes with real-time tracking included at no extra charge. You will receive a tracking number the moment your booking is confirmed, and you can follow your parcel all the way from pickup in Australia through to delivery at its overseas destination.

Yes. When you book an international courier through NLM, door-to-door pickup is included with most services. A courier will come to your nominated address to collect your parcel – you do not need to drop it off at a depot. Simply book online, print your label, and have your parcel ready for collection.

Yes. When you open a free NLM business account, you unlock exclusive volume-based pricing on all international shipments. The more you ship, the more you save. There are no minimum volume requirements and no lock-in contracts – just better rates and dedicated support every time you ship.

NLM partners with Australia’s most trusted global carriers, including DHL, FedEx, Australia Post, and more. Our platform compares rates and delivery speeds from all available carriers simultaneously – so you always have full visibility and can choose the best option for your destination and budget.

Yes. Opening an NLM business courier account is completely free. There are no setup fees, no monthly account charges, and no minimum volume requirements. You only pay when you book a shipment – and those rates are discounted below standard carrier pricing from your very first booking.

Yes. NLM business accounts support multiple users. Your team members can log in, book deliveries, and track shipments from the shared account dashboard – with the ability to manage multiple pickup addresses and view consolidated reporting across your whole operation.

Yes. Your NLM business courier account gives you access to both domestic and international carrier rates from a single login. There is no need for separate accounts for different delivery types – domestic courier services, express delivery, pallet shipping, and international courier services are all accessible from the same account.

Yes. Your NLM business courier account gives you access to both domestic and international carrier rates from a single login. There is no need for separate accounts for different delivery types – domestic courier services, express delivery, pallet shipping, and international courier services are all accessible from the same account.

As your business ships more through NLM, your rates improve. Volume-based pricing adjustments happen automatically as your dispatch activity grows – there is no renegotiation process and no need to contact us to access better rates. The more you ship, the more you save.

A standard booking through NLM gives you access to competitive carrier rates for individual shipments. A business account adds volume-based pricing on top of that – meaning the more your business ships, the better your rates become. You also get a dedicated support team, a centralized booking dashboard, consolidated invoicing, and the ability to manage multiple team members and pickup addresses from one account.

Yes. NLM business accounts provide access to volume-discounted parcel delivery rates across all major domestic and international carriers. These rates are negotiated through our bulk buying power and are typically below what you would pay by going directly to a carrier – even at low shipping volumes. Open a free account at nlm.net.au/open-account to access your business rates immediately.

No. NLM has no minimum volume requirements for business accounts. You can open a free account and access discounted business parcel delivery rates from your very first shipment. There are no lock-in contracts, no setup fees, and no ongoing commitments – just better rates and better tools from day one.

Yes. NLM business account holders can schedule recurring daily pickups from their nominated premises. Rather than booking each collection individually, your business can set up a regular pickup schedule with your preferred carrier – reducing admin time and ensuring your outbound parcels are collected consistently every business day.

Yes. NLM business accounts support multiple users, meaning your team can log in, book deliveries, and track shipments from a shared account. You can manage multiple pickup addresses, set up user permissions, and view consolidated reporting across your entire business operation – all from one central dashboard.

Yes. Your NLM business account covers both domestic and international parcel delivery. You can compare and book international courier services to 190+ countries from the same platform you use for domestic deliveries. Business account holders access discounted international rates alongside their domestic pricing – giving your business a complete, cost-effective global shipping solution.

When you book directly with a carrier, you pay their standard published rate. NLM negotiates bulk pricing across all major carriers and passes those savings to your business from the first booking. You also compare every available carrier simultaneously – so your business always ships with the best option, not just the one you have an account with.

No. NLM business accounts have no minimum volume requirements. Your business accesses the same discounted rates and platform tools whether you send 5 parcels or 500 per week. There are no contracts, no lock-in periods, and no setup fees.

Yes – small businesses benefit most. Large companies can negotiate carrier rates directly through volume. Small businesses cannot. NLM pools shipments across thousands of customers, giving small businesses access to the same wholesale pricing that large operators use. There is no minimum volume and no long-term commitment required.

Yes. Your NLM business account covers both domestic and international shipping. You compare and book international courier services to 190+ countries from the same platform you use for domestic deliveries, at discounted international rates alongside your domestic pricing.

Business account holders receive dedicated support from our Australian-based team, available 7 days a week. We assist with account setup, booking queries, carrier issues, and tracking disputes. Businesses with high-volume or complex shipping needs can also request a dedicated account manager.

NLM supports integration with Shopify, WooCommerce, BigCommerce, and other major eCommerce platforms via our shipping API. Our integration allows your store to access live carrier rates, generate labels, and book pickups directly from your order management system – without manual re-entry of shipping details.

Yes. NLM's bulk buying power means even low-volume eCommerce stores access carrier rates that were previously only available to large retailers. There are no minimum order volumes and no monthly fees – you access discounted rates from your very first shipment.

Yes. NLM provides eCommerce international shipping solutions to 190+ countries from a single account. You compare international carrier rates in real time and book the best option for each order – with full tracking from dispatch in Australia through to international delivery.

Every order booked through NLM includes a tracking number linked to the assigned carrier. You can share a live tracking link with your customer automatically, allowing them to monitor their delivery without contacting your store. This reduces delivery enquiries and improves the post-purchase experience.

Yes. NLM's platform is built to handle high-volume eCommerce dispatch. As your order volume increases, our bulk shipping services and multi-carrier shipping platform give you the tools to manage large numbers of daily shipments efficiently – with consolidated reporting and full tracking across your entire outbound dispatch.

NLM’s freight logistics management covers standard parcel delivery, express courier shipments, pallet and bulk freight, and international freight to 190+ countries. All freight types are managed from a single platform with consistent tracking, reporting, and carrier comparison across every shipment type.

Immediately. Once your account registration is complete, you can log in and start comparing carrier rates and booking deliveries right away. There is no waiting period, no approval process, and no delay before you access discounted pricing.

Yes. NLM provides bulk pricing on international courier services to 190+ countries. If your business sends regular international orders or freight, your NLM business account gives you access to discounted global carrier rates alongside your domestic bulk pricing.

Carriers set their own bulk rates based on your individual volume alone. NLM negotiates rates based on the combined volume of thousands of customers – which means the pricing we access is typically well below what any individual business can negotiate directly, regardless of how much that business ships on its own.

Yes. NLM business accounts support multiple users, pickup addresses, and bulk booking workflows. Your team can log in, book batches of shipments, track deliveries, and access reporting from one shared account dashboard.

The cheapest pallet shipping rate depends on your pallet's dimensions, weight, and the origin and destination postcodes. NLM compares all available pallet freight options in real time so you always see the lowest available rate for your specific shipment. There are no hidden fees – the price shown at booking is the price you pay.

Simply visit nlm.net.au, enter your pallet dimensions, weight, and pickup and delivery addresses, and compare instant quotes from multiple pallet shipping companies. Select the best option for your timeline and budget, confirm your booking, and arrange a collection or a depot drop-off. The whole process takes just a few minutes online.

Not at all. NLM's pallet shipping services are available to individuals and businesses alike. There are no minimum volumes and no account requirements for one-off bookings. Simply visit our platform, get a quote, and book your pallet delivery online.

Yes. NLM's pallet freight network covers all of Australia, including regional and remote locations. Transit times for non-metro areas may be slightly longer, and this is clearly shown when you compare carrier options at the time of booking.

No. NLM has no minimum volume requirements. You can book a single pallet delivery the same way a large business books hundreds – using the same platform, the same competitive rates, and with full tracking and support included on every shipment.

Yes. Businesses that ship pallets regularly benefit most from an NLM business account. Opening a free account gives you access to volume-based pricing across all pallet freight options, plus a dedicated account manager and priority support. No lock-in contracts and no minimum volumes required.

NLM’s platform includes Australia’s leading domestic and international carriers – including DHL, FedEx, Australia Post, and more. The available options for each shipment depend on the origin and destination postcode, parcel dimensions, and delivery speed required. All available carriers for your specific shipment are displayed in real time when you generate a quote.

No. One NLM business account gives you access to every carrier on our platform. You do not need individual carrier accounts, separate logins, or direct carrier negotiations. NLM manages the carrier relationships on your behalf and provides access through a single account and platform.

Yes. NLM’s multi-carrier platform is designed to give your business full flexibility on every delivery. You compare all available carrier options for each shipment and choose freely – there is no obligation to use the same carrier twice and no penalty for switching.

Single-carrier shipping means you pay whatever that carrier charges for each delivery type – with no comparison and no competitive pressure. Multi-carrier shipping means you see every available rate for each shipment and book the lowest one. Over time, that difference compounds significantly – especially for businesses with high dispatch volumes.

Yes. NLM supports integration with eCommerce platforms including Shopify, WooCommerce, and BigCommerce via our shipping API. For businesses using custom or enterprise systems, our team can discuss integration options. Contact us at [email protected] for more information.

There is no minimum threshold to access bulk shipping rates through NLM. Whether you send 20 parcels a week or 2,000, you access the same wholesale carrier pricing. As your volume increases over time, your pricing improves accordingly – without any renegotiation or contract changes required.

Every freight booking made through NLM generates a tracking number linked to the assigned carrier. Our platform consolidates tracking updates from all carriers into a single dashboard – so your team monitors every active shipment in real time without accessing individual carrier tracking portals. Tracking is available from pickup confirmation through to final delivery.

Yes. NLM supports integration with eCommerce platforms including Shopify, WooCommerce, and BigCommerce via our shipping API. For businesses using custom ERP, warehouse management, or order management systems, our team can discuss integration options. Contact us at [email protected] to explore what is available for your specific system.

Yes. NLM business account holders access consolidated delivery reporting that includes carrier performance data, on-time delivery rates, cost analysis by route and shipment type, and full shipment history. This data is available directly from your account dashboard and can be exported for internal reporting and carrier review purposes.

Yes. NLM’s platform is used by small businesses and large enterprises alike. There are no minimum freight volumes and no complexity thresholds – a small business with ten freight movements a month benefits from the same carrier access, platform tools, and support as a large distributor moving hundreds of shipments daily.

Yes. Same-day pickup is available across most Sydney metropolitan areas when booked before the carrier's daily cutoff time. Available options and cutoff times are clearly displayed when you generate a quote on our platform.

Free door-to-door pickup is included with most domestic and international bookings made through NLM. Any applicable fees are shown clearly before you confirm – no surprises at checkout.

Yes. A free NLM business account gives your Sydney business access to volume-discounted rates across all carriers from your very first booking. No contracts and no minimum volumes required.

Yes. NLM covers every Sydney suburb and postcode – from the CBD and inner city through to Western Sydney, the North Shore, Eastern Suburbs, and outer metropolitan areas across Greater Sydney.

Yes. Our pallet shipping services handle heavy and oversized freight from Sydney to anywhere in Australia. Compare freight carrier rates instantly and book online – no phone calls required.

NLM is headquartered at the 49th Floor, 8 Parramatta Square, Parramatta NSW 2150. We have been serving Sydney businesses since 2002 and our Australian-based support team is available 7 days a week.

Yes. Same-day pickup is available across most Melbourne metropolitan areas when booked before the carrier's daily cutoff time. Available options and cutoff times are clearly displayed when you generate a quote on our platform.

Free door-to-door pickup is included with most domestic and international bookings. Any applicable fees are shown clearly before you confirm – no surprises at checkout.

A free NLM business account gives your Melbourne business access to volume-discounted rates across all carriers from your very first booking. No contracts and no minimum volumes required.

Yes. NLM covers every Melbourne suburb and postcode – from the CBD and inner city through to the Eastern Suburbs, Western Suburbs, South-East, and outer metropolitan areas across Greater Melbourne.

Our pallet shipping services handle heavy and oversized freight from Melbourne to anywhere in Australia. Compare freight carrier rates instantly and book online – no phone calls required.

Yes. Same-day pickup is available across most Brisbane metropolitan areas when booked before the carrier's daily cutoff time. Available options and cutoff times are clearly displayed when you generate a quote on our platform.

Free door-to-door pickup is included with most domestic and international bookings. Any applicable fees are shown clearly before you confirm – no surprises at checkout.

Yes. A free NLM business account gives your Brisbane business access to volume-discounted rates across all carriers from your very first booking. No contracts and no minimum volumes required.

Yes. NLM covers every Brisbane suburb and postcode – from the CBD and inner city through to northern, eastern, southern, and outer metropolitan areas across Greater Brisbane and South-East Queensland.

Yes. Our pallet shipping services handle heavy and oversized freight from Brisbane to anywhere in Australia. Compare freight carrier rates instantly and book online – no phone calls required.