1. Information We Collect
We may collect personal and business information when you interact with our website or services, including:
- Your name.
- Business name.
- Email address.
- Phone number.
- Pickup and delivery details.
- Shipment details, including parcel size, weight, quantity, and delivery requirements.
- Billing or payment-related information, where applicable.
- Messages or enquiries submitted through website forms.
- Website usage data, such as browser type, device type, pages visited, and general location data.
We only collect information that is reasonably necessary to respond to enquiries, provide quotes, arrange courier services, improve our website, and communicate with customers.
2. How We Collect Information
We may collect information when you:
- Submit a quote request form.
- Contact us by phone, email, or website form.
- Request courier or freight support.
- Subscribe to updates or marketing communications.
- Use our website or interact with website features.
- Communicate with our team about a booking, quote, or delivery requirement.
Some information may also be collected automatically through cookies, analytics tools, or similar website technologies.
3. How We Use Your Information
We may use your information to:
- Respond to courier quote requests.
- Compare suitable courier and freight options.
- Arrange pickup, delivery, or logistics support.
- Communicate with you about your enquiry, booking, or shipment.
- Provide customer support.
- Send service updates or important information.
- Improve our website, services, and customer experience.
- Maintain business records.
- Comply with legal, regulatory, or operational requirements.
We do not sell your personal information.
4. Sharing Information With Courier Partners
To provide courier comparison and delivery support, we may need to share relevant shipment and contact information with third-party courier providers, freight companies, logistics partners, payment providers, or service providers.
This may include pickup and delivery information, contact details, package details, and special delivery instructions.
We only share information that is necessary to help provide or manage the requested service.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site, improve performance, and enhance user experience.
Cookies may collect information such as browser type, device information, pages visited, time spent on the website, and referral sources.
You can disable cookies through your browser settings, but some parts of the website may not function properly if cookies are turned off.
6. Marketing Communications
If you provide your contact details, we may send you relevant updates, service information, or promotional communications related to courier and logistics services.
You can unsubscribe or request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option where available.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no online transmission or storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security of data shared through the internet.
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details provided below.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for business, service, legal, accounting, or operational purposes.
When information is no longer required, we may securely delete, de-identify, or archive it.
10. Third-Party Links
Our website may contain links to third-party websites, courier platforms, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before submitting personal information.
11. Overseas Disclosure
Some third-party tools, cloud platforms, analytics providers, or technology services we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to work with trusted providers that apply appropriate privacy and security practices.
12. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can review and respond to your concern.
We will aim to respond within a reasonable timeframe.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business operations.
The latest version will always be available on this page with the updated date.
14. Contact Us
For privacy questions, access requests, corrections, or complaints, please contact us:
Norwest Logistic Management
Email: [email protected]
Phone: 02 9060 5800
Address: 49th Floor, 8 Parramatta Square, Parramatta NSW 2150